Volunteers are employees who are prepared to travel to the four corners of the world to put their experience and skills at the service of others.
A Veoliaforce volunteer is a Veolia employee who, during his or her working hours, goes on a mission on behalf of the Veolia Foundation. Previously trained in humanitarian emergencies and the use of intervention equipment designed by the Foundation, they may be in the field for several weeks or provide their expertise remotely. They leave at the request of international humanitarian organisations after a disaster or to improve the living conditions of the most disadvantaged on a long-term basis. They provide expertise in one of the Group's core businesses: Water, Energy, Waste;
The Foundation coordinates and pays for logistics and travel expenses; Veoliaforce volunteers continue to be paid as if they were working in their usual job.
What about ERUs? Veoliaforce volunteers can be made available to the French Red Cross, a long-standing partner of the Veolia Foundation, to join its Emergency Response Teams (ERU). Illustration after the September 2023 earthquake in Morocco.
Become a Veoliaforce volunteer?
Employees of the Veolia Group can apply to be included among the Veoliaforce volunteers of the Veolia Foundation by following this link (access reserved for Group employees):
For which missions?
Since its creation in 2004, the Veolia Foundation has carried out nearly 250 expert missions, both on development projects and in humanitarian emergencies. Illustrations in Pakistan, Haiti, Lebanon, Bangladesh, Myanmar...
Veoliaforce volunteers's stories
Steve Mougin: "Sharing and helping one another at the heart of the approach"
Steve Mougin, Development technician and member of the Veoliaforce intervention team
Steve Mougin has been a development technician with Veolia since 2009. Based in Chambéry, Savoy, he is responsible for commissioning and monitoring water and wastewater treatment facilities in France. In parallel, he is involved in developing new water treatment processes. In 2016, Steve was one of 25 new volunteers trained in emergency response techniques and the use of Aquaforce 500 and 5000 units. He joined the Haiti response team on October 16 for his first mission with Veoliaforce. «The Foundation offers Group employees the extraordinary opportunity to put their experience and skills to work for people in need. Sharing and helping one another are values I share, and which are at the heart of the Foundation’s approach.»
Damien Machuel: "Being useful to the most vulnerable populations"
Damien Machuel, Project Manager and permanent member of the Veolia Foundation
Damien Machuel, project manager at the Veolia Foundation, ensures the smooth running of humanitarian emergency and development missions in countries where access to water and sanitation is scarce. “My job has a significant impact and allows me to be useful to the most vulnerable populations,» he says.In 2013, he flew to Uvira, in the Democratic Republic of Congo, where he prepared a program to rehabilitate and secure water systems, with the aim of preventing cholera outbreaks.
More recently, he left for Ecuador, days only after the devastating earthquake that struck on April 16, 2016. He was part of the team responsible for deploying mobile water treatment units in the municipality of Calceta. The intervention underway in Haiti is his second emergency mission.
David Poinard: "You learn humility, each day measuring how lucky you are to live in a peaceful country."
The advance of Daesh (Islamic State) in Iraq has caused massive population displacements since June 2014. The autonomous region of Kurdistan has had to cope with an influx of refugees fleeing the combat zones. After a first operation with the French Red Cross in the summer of 2014 to assist displaced people, the Veolia Foundation has again mobilized by participating in an assessment mission in the Bardarash camp led by the Ministry of Foreign Affairs. David Poinard, technical engineering service manager with Eau Grand Lyon, went there in August.
In August 2015 you went to assess the situation regarding drinking water in the Bardarash displaced people’s camp. What were your first impressions when you arrived there?
David Poinard: It is striking! Arriving in Erbil, you are confronted with this amazing vision: 3000 tents set up on concrete slabs, all encircled by barbed wire and protected by armed guards... The area is particularly arid and it is impossible for this mini-city, which has sprung up in just a few months, to leave you indifferent. But after the initial emotions, you very quickly throw yourself into the work.
Your mission was to assess access to clean water. What issues did you identify?
D.P.: Lots of areas for improvement were noted at each stage in the water supply, the distribution network in particular revealed several defects, especially related to infrastructure design. I therefore listed everything that needed to be changed and tried to prioritize areas of work so the people living there will benefit as quickly as possible.
You have already carried out missions abroad, but in a different development context in Africa...
D.P.: Yes, and it's very different, especially in human terms. In Senegal, I was confronted with people who had never had access to water before we arrived and the development project was launched. In Bardarash, they are displaced persons: one was a doctor in an Iraqi city shortly before, everyone had had satisfactory living conditions and access to clean water before hurriedly leaving their city, their lives... In short, it is quite unsettling, especially because the reality of the conflict is never far away...
You left to go there without hesitation?
D.P.: No I didn’t hesitate... but nevertheless I had lots of questions. Like many people, I only knew the area through what I had read in the newspapers - a description of a place of armed conflict. My family and work colleagues were not particularly comfortable. And then, with the support of the Foundation and the answers it gave, my family were convinced.
And you would go back without fear?
D.P.: On-site safety checks are part of the landscape. You come across armed guards, dogs, mirrors, gates... The climate is slightly claustrophobic at first, but then you get used to it. People learn to live with it and are very welcoming. But Iraq is still a country where there is an armed conflict, people’s stories keep us in line: the risk is there and we have to stay alert. I would go back without hesitation, a mission like that is a personal and extraordinary cultural experience. You learn humility, each day measuring how lucky you are to live in a peaceful country.
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David Poinard, aged 38, is a trained hydrogeologist. A Veolia Group employee since 2001, he works within Veolia Eau as Eau Grand Lyon technical engineering service manager.
Grégory Gamboa: "We must both listen to the problems of the field and try to find green and sustainable solutions."
Grégory Gamboa is responsible for innovation mission within the logistics department of MSF.
He works daily with teams from the Veolia Foundation and tells us that collaboration.
Where are you from and what is your mission for MSF?
G.G. : I am an engineer by training. Before joining MSF, I worked for four years at Caterpillar, installing hybrid photovoltaic systems for powering mobile telephone masts in Africa. I joined MSF teams in February. My mission, the logistics department, is to define renewable energy solutions tailored to the field, including the production of electricity and cold.
What are the projects that the Foundation has supported MSF?
G.G. : LThe Veolia Foundation MSF provides mobile water treatment stations, logistical assistance for the treatment of waste and is supporting a pilot project in photovoltaics in Chad. Other collaborative tracks are under discussion, always on three businesses of Veolia.
The Foundation provides the skills MSF does not have internally and financially supporting these innovation projects.
As part of my mission, I'm mainly focused on solar energy: with the help of the Foundation, a hybrid photovoltaic system will soon emerge to Chad. Eventually, it will virtually energy self-sufficient a unit specializing in the treatment of severe malaria. This pilot will demonstrate the economic interest and practice of electricity production in isolated sites.
What is this strategic partnership?
G.G. : The future is no longer in diesel. Most MSF field missions in areas that are not connected to the mains. They are still usually powered generator. It is essential today to work on renewable energy so that tomorrow these solutions can be deployed widely on our grounds.
This partnership is strategic because it combines financial support and volunteering skills on these issues. It allows MSF to study and test solutions on the ground and provide a center of expertise on renewable energy with operational teams.
What do you think of the NGO cooperation / companies?
G.G. :NGOs focused on their heart craft and ultimately devote little time to technical innovation. This partnership with the Veolia Foundation is a real opportunity to explore, at lower cost and relying on technical solutions and solid skills, innovative and secure solutions to ensure energy autonomy of MSF missions.
What are the next projects with the Veolia Foundation?
G.G. :We are working on a mobile solar hybrid system for the power supply of a mobile laboratory in Uganda and a solar hybrid system for the office supply in the MSF hospital in Haiti. We will soon test without battery solar air conditioning, solar water heaters and hope to set up a thermal heat recovery pilot site of a generator for the production of cold.
Nous allons bientôt tester des climatisations solaires sans batterie, des chauffe-eau solaires et espérons mettre en place un site pilote de récupération de chaleur thermique d’un groupe électrogène pour la production de froid.
Personally, what do you draw from this experience?
G.G. :It is a very rewarding experience, both human and technical side. We must both listen to the problems of the field and try to find green and sustainable solutions. Other MSF operational sections are also beginning to be interested in renewable energy solutions, but for now only French section of MSF's with the Veolia Foundation have themselves developed their own systems. I hope the future will be green and you will soon sustain all these achievements.
Interview by Médecins sans frontières (MSF).
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In March 2015, MSF and the Veolia Foundation sign partnership around research and development in the areas of drinking water, sanitation, energy and waste. Grégory Gamboa is responsible for innovation mission within the logistics department of MSF.
After two years of successful collaboration on the improvement of water quality in the Kalemie region of Democratic Republic of Congo, the Veolia Foundation and MSF have reinforced their partnership around a main objective: to optimize and reduce energy footprint MSF projects and missions, and explore the possibilities of using renewable energy, especially solar, on field facilities so that they gain autonomy.
In addition to financial support, the Veolia Foundation provides MSF Veoliaforce its network experts to accompany these projects. The first field of applied research and experimentation regarding the installation of photovoltaic solar panels to make autonomous and secure supply of electricity to the mission of fight against malaria conducted by MSF Moissala in southern Chad.
Guillaume Cubizolles: "Colleagues accepted to take on my on-call duties and an additional workload during my absence."
Guillaume Cubizolles, 33, spent three weeks in Macenta, the site of one of the main outbreaks of Ebola fever in Guinea. At the request of the French Red Cross, he designed and installed a complex water distribution system supplying a patient care center. Feedback about this experience at the frontline of the epidemic.
You returned mid-November from Guinea after a long mission involving the construction of an Ebola fever treatment center. In what capacity did you travel there?
As always for humanitarian missions, speed is of the essence. Just 10 days elapsed between the first phone call from the Foundation and my arrival on site, the time needed above all to be briefed by the French Red Cross. I needed to get a clear understanding of the challenges and the project specifics, and then familiarize myself with the safety instructions.
You travelled to a region affected by an epidemic that has been in the headlines for several months.
I knew no more about Ebola than the next man. My training at the French Red Cross was, therefore, very enlightening. We learnt that this disease is less contagious than others, as it is not spread through the air. We learnt the rules we had to apply on site (no physical contact and only consume safe water). In short, we learnt how to separate the real danger from the panic reported in the media.
On site, how did you manage the works Schedule?
First, with the members of the French Red Cross with whom I travelled, we checked that our plans corresponded to what was actually needed. There were a few changes we had to make: for example, on one of the sites a concrete slab had been poured whereas we had expected to be able to lay pipes. Then we had to adjust the project to the available equipment. In this sort of context, you have to put aside theory and make do with what is achievable. The French Red Cross managed to find tanks, pumps and pipes locally, but some of the material had to be shipped in from the capital Conakry. That meant waiting for days on end for a transportation truck to reach Macenta. That was the most frustrating aspect of the mission: the teams were there, the Guinean plumbers had been recruited, and then you find you have to wait for help to reach the truck that had got bogged down somewhere along the track.
Still, you met the deadline.
Yes, because we had factored in a relatively long time frame and because the Guineans with whom we worked were very efficient. Work days on site could last from 8.00 am to midnight. We certainly needed all that time because there were three networks to install with different chlorine concentrations to cover all the Center's needs as defined by Doctors without Borders, the program manager. The system was commissioned the day before I left, mid-November, and the first patients arrived at the Center shortly afterwards.
So, did your mission end when you landed back on French soil?
Not quite, as I still had to write a report. The aim of such a document is not so much to detail what was done but rather to serve as a guide for other similar projects. By explaining the difficulties encountered and the solutions adopted, we hope this information will save time for the next teams and make them even more efficient.
In terms of safety, what are the various steps you have to take when you enter a region suffering an epidemic?
The only rule is to take your temperature twice a day to pick up any potential problems. But to be quite honest, my only fear was that I might catch a cold and have a temperature which would have seen me immediately quarantined even though I would have known I had not taken any risks.
How did manage your professional and personal life during the three weeks you were away?
At the office, after getting my supervisor's approval, I was able to defer a certain number of projects; and colleagues accepted to take on my on-call duties and an additional workload during my absence. At home, you definitely need to have an understanding wife if you are to be away for three weeks when there are two small children to look after.
ABOUT THE VOLUNTEER
Guillaume Cubizolles, 33 years old
12 years with Veolia, 10 years as a volunteer with the Veolia Foundation:
- 2 weeks in China in 2008
- 3 weeks in Haiti in 2010
- 3 weeks in Guinea
News
> 1er décembre 2014 - Ebola: The Veolia Foundation working in Guinea with the French Red Cross
Grégory Gonzales: "That’s where the true difficulty lies: understanding how to adapt to the context."
Grégory Gonzales, Veolia Water maintenance technician, is one of the volunteers who left on a mission to Iraqi Kurdistan this summer. He spent three weeks organizing potable water distribution and construction of latrines in some 40 sites set up to house Iraqi refugees.
You returned from three weeks in Iraq on September 9. Tell us about the background to your trip.
Grégory Gonzales: The French Red Cross, one of Veolia Foundation’s partners, issued an early warning at the start of the summer. They were about to deploy some of their emergency response units (ERU) on the ground. The war against ISIS was triggering major population movements, with thousands arriving in Iraqi Kurdistan. A humanitarian response began to take shape in recent weeks, and Veolia Foundation played its part. I got the call as I’ve had training in working alongside ERU teams in the field.
You were actually the third Veolia staffer to visit northern Iraq. What did your assignment consist of?
G.G.: We needed to set up a supply of drinking water and organize the construction of latrines for refugees living outside the camps. Of the 100,000 forced to flee their homes, some are in refugee camps, others have been taken in by the local people and are living in schools, mosques, churches and construction sites.
How do you set up drinking water supplies to such varied locations?
G.G.: We purchased 1 cubic meter water containers to be installed at the locations, then put measures in place to make sure they were refilled. The water is provided by neighboring districts and is delivered by tanker trucks. The ERU teams test and check the concentration of chlorine before the water is distributed.
And the latrines?
G.G.: You need a good set of skills to prefabricate and install latrines. Teams of builders and carpenters were organized to carry out the work, recruited from groups of refugees and displaced people. It provided paid work that’s badly needed and tailored the aid to meet real people’s real needs. That’s where the true difficulty lies: understanding how to adapt to the context.
How does the situation in Iraqi Kurdistan differ from other situations where refugee populations have to be managed?
G.G.: Day-time temperatures are around 40-45°C. And latrines are usually built from corrugated sheet metal. This soon proved unfeasible in Iraq and we had to quickly re-think our approach, opting for wood instead. The other complicating factor is that many refugees live in and among the local population. New sites emerge daily, and these might be an abandoned military base or one of Saddam Hussein’s former palaces. They house anything from 200 to 2,000 people. This means that in every case you have to scale and adapt your response to find the solution that will offer refugees the most practical benefit. Lastly, and it’s another important factor, this assignment took place in a very specific context: there’s fighting close by, so you have to be vigilant at all times.
The Foundation sent out some equipment at the same time, working through the foreign affairs ministry’s emergencies team.
G.G.: Yes, mainly water tanks—10 cubic meter flexible reservoirs known as bladders and larger 30 cubic meter tanks—that we helped to install along with all the pipework. The distribution bars pre-equipped with taps were a real bonus, making distributing water to people that need it a lot easier.
You took three weeks away from work. How was your absence managed?
G.G.: My colleagues at the Toulon agency, on France’s Mediterranean coast, were kind enough to cover my on-call hours for all the time I was away. And at home, my wife, who shares my commitment to humanitarian causes, dealt with our four boys single-handedly!
ABOUT THE VOLUNTEER
37 years old
8 years with Veolia
2 missions as a Veoliaforce volunteer with the French Red Cross:
- 4 weeks in Haiti;
- 3 weeks in Iraq.
Guy de Sainte Claire: "Today, the system run by Dinepa is considered the most efficient and sophisticated in Haiti."
"Today, the system run by Dinepa is considered the most efficient and sophisticated in Haiti."
Guy de Sainte Claire first set out for Haiti as a volunteer in March 2010. Two months after the earthquake that ravaged the island, his diagnosis laid the foundation for the rebuilding of the water system in Petit-Goâve. The master plan for rehabilitation became the backbone of the two-year program. Three months after the system's inauguration, we take a look at the project with a volunteer and sponsor who is almost surprised at how well it has all turned out.
You were in Haiti for two weeks after the earthquake that ravaged the island in January 2010. What prompted you to become a Veoliaforce volunteer?
I became interested in the Veolia Environnement Foundation's response after the tsunami that struck southeast Asia at the end of 2004.
Like all of the company's employees, I was aware of the many things being done on the ground, and I went to the Foundation's website to apply to be a volunteer.
A year later, I took Veoliaforce training, and, then, one day in March 2010, I received a call from Franck Haaser, the Foundation's Emergency Director. He proposed that I leave for Haiti that very week!
As a result of your first assignment in Haiti, you suggested a way of rebuilding the water supply system in Petit-Goâve. Less than two years later, the system was inaugurated. How did you feel at the end of the project?
I was very proud! To be honest, I didn't think that we would manage to do it so quickly. The system was rebuilt according to European requirements, in other words, to last a long time. The materials are particularly robust and we factored in the risk of another earthquake. So the pipes have express joints that won't come apart if another earthquake occurs.
You were there again for 10 days last November to optimize the system's chlorination and prepare a report on the program.
That's right, and although we were surprised by the excellent quality of the water at Petit-Goâve, we had a few disappointments when it came to the system's operation. We modified the reservoir's hydraulics and erected an additional building for operations. We also replaced the pipe leading to the three new valve chambers. But, beyond this, water is being carried to consumers by the old distribution network, which is a mess. Haitians connect to the system illegally to wash their dishes and clothes, and the network sucks up the dirty water. You can imagine the nightmare!
How can this type of behavior be stopped?
By raising awareness and education. We explain and explain, keep repeating the message and little by little a sort of self-regulation takes hold.
The person living on the next street understands that if there's no drinking water today, but she had some yesterday, it must mean that there's a problem higher up in the system. For this, we found powerful allies in the people at Haiti's water and sanitation department, Dinepa. The local team is very concerned, since it has been behind the project from the beginning.
The program also had a "training" aspect broad enough that, eventually, Dinepa would be able to maintain the system. How did that go?
Dinepa now has new offices and one of the annexes is a warehouse where parts, drills and anything else needed to maintain the system are stored. Personnel have been taught how to detect leaks and are determined to maintain the current level of service. The system they are running is considered the most efficient and sophisticated in Haiti. In Petit-Goâve, Dinepa's employees are the only people on the island to have flow-based chlorine regulation and to know how to set the amount of chlorine in the water. And those are good reasons for being proud!
What do you think this system will be like in a few years?
When we came here two years ago, we felt that the facilities left behind by the Americans decades before were in pretty good shape. And when we left in November, Sébastien Renou, my opposite number in the French Red Cross, and I agreed that in 50 or 80 years, others might well be saying, "Those French, they really did a good job!" In a nutshell, we left behind a Rolls Royce that the Haitians have the key for and know how to drive.
MORE ABOUT THE PROJECT SUPPORTED
> Haïti, janvier 2010
Jean-Marc Loubet : "Jusqu'alors, je n'étais parti à l'étranger que pour aller en Espagne, vous imaginez le bouleversement !"
Jean-Marc Loubet est conducteur de station à l'agence du Grand Toulouse. Aux côtés de l'association Les Enfants du Ndé, il accompagne depuis 2006 un projet d'adduction d'eau potable à Bangoua, au Cameroun. Son engouement pour les projets de développement l'a conduit à partir plusieurs fois en mission sur le terrain.« Jusqu'alors, je n'étais parti à l'étranger que pour aller en Espagne, vous imaginez le bouleversement ! »
Quelle est la situation à Bangoua ?
La partie technique est, pour l'essentiel, achevée. Forages, stations de traitement des eaux, bornes fontaines, branchements... Le réseau fonctionne mais les rendements ne sont pas très bons. Non pas qu'il y ait des fuites mais on soupçonne de très nombreux branchements sauvages. Mon objectif lors de cette mission était donc principalement de mettre en place un suivi local pour sensibiliser les populations : on veut faire passer le message qu'il y va de l'intérêt de tous de ne pas se brancher clandestinement sur le réseau.
Vous avez donc trouvé des relais sur place pour mener cette campagne de sensibilisation ?
Oui, Era Cameroun, une ONG locale, déjà engagée dans d'autres projets de développement au Cameroun. Elle est chargée de suivre l'organisation du travail du comité de gestion.
Le comité de gestion... ?
Il réunit le chef supérieur du village, les personnels techniques, de gestion, etc. Il préfigure une organisation locale de service des eaux. D'autant qu'à terme, on pourrait envisager d'accroître les volumes d'eau. Auparavant, le village était alimenté par trois châteaux d'eau et huit forages ; aujourd'hui, il n'y a plus que deux forages. Mais on augmentera les volumes que lorsqu'on aura gagné en rendement.
Envisagez-vous de repartir ?
Je suis toujours partant ! Mais le départ d'un volontaire reste un investissement important pour le Groupe. Sans compter les collègues qui prennent en charge mon travail quand je ne suis pas là. J'en profite d'ailleurs pour les remercier ainsi que toute ma hiérarchie qui me permet de vivre des moments très riches en expériences humaines.
Comment êtes-vous devenu volontaire de la fondation Veolia ?
La première fois que j'ai entendu parler de Veoliaforce (depuis intégrée à la fondation Veolia, ndlr), c'était après le génocide au Rwanda. On en discutait entre collègues, en se demandant tout simplement comment on pouvait aider, d'une manière ou d'une autre. Mais à l'époque, le Rwanda faisait peur et mon épouse n'était pas favorable à un tel départ. Je n'ai donc adressé mon CV à la Fondation qu'en janvier 2005, après le Tsunami asiatique. Six mois plus tard, j'étais envoyé sous l'égide de la Croix-Rouge sur l'île de Sumatra (Indonésie) pendant 18 jours. Jusqu'alors, je n'étais parti à l'étranger que pour aller en Espagne, vous imaginez le bouleversement ! En 2006, j'ai suivi un stage de formation, notamment une intervention passionnante sur l'Afrique. Cela m'a donné envie d'y partir et de m'orienter davantage vers le développement. J'avais été un peu frustré de ne pas pouvoir suivre ce que nous nous avions fait en Indonésie, mais c'est le propre d'une mission d'urgence !
EN SAVOIR PLUS SUR LE PROJET SOUTENU
> Les enfant de Ndé
Réhabilitation du réseau d'eau potable de la ville de Bangoua et formation des habitants à la gestion de l'eau
Pascal Merland: "Everybody is focused on the essential objective: to provide sustainable support to a population in danger."
« Everybody is focused on the essential objective: to provide sustainable support to a population in danger. »
Pascal Merland and Pierre-Yves Cailleton, Veoliaforce volunteers from Veolia Environmental Services, went to Nigeria for two weeks to support American NGO the Blacksmith Institute, appointed by UNICEF to decontaminate local villages.
You went to Nigeria for two weeks as part of an extensive lead poisoning prevention program. What was the situation on the ground?
So far, eight villages have been confirmed as contaminated. Two were decontaminated at the beginning of the summer, five are currently being worked on and one remains. The pollution was caused by recent mining of local rock that contains small traces of gold but also large quantities of lead. When performed without care, this gold mining carries risks. The ore is brought back to the village by the men to be ground down to a fine powder by the women and children. The lead dust that is released and widely distributed is a danger both to the environment and to human health. When inhaled or ingested it causes lead poisoning. All the children tested are showing abnormally high levels of lead in the blood. They are the biggest victims of this pollution: in some of these villages, 20% to 30% of children under the age of five have died in the last six months.
UNICEF is already present on the ground, isn't it?
It was UNICEF that appointed the Blacksmith Institute, an American NGO that monitors the most polluted sites on the planet for the United Nations. It was in this context that the Veolia Environnement Foundation was invited to contribute to the program, and with a very precise objective: to ensure the best use of UNICEF funds on the ground by optimizing the solutions deployed. Pierre-Yves Cailleton and I therefore went to the region to audit the processes. Practically speaking, the decontamination consists of isolating the polluted topsoil. The waste management process must prevent any renewed contamination from occurring in the next few years.
How is this hazardous waste usually treated?
It should be stored in compliance with local regulations and following risk and impact studies. The Zamfara, however, have no laws covering this issue and there is no geological or hydro-geological data available. Monitoring systems are therefore required to track this waste and flag up the slightest problem. In fact, our recommendations were largely focused on this area.
You say "recommendations" because you closely monitored the Blacksmith Institute's work.
The American teams began by approaching the Hausa tribes, informing the heads of families about the situation and therefore being able to enter their homes. A pollution map was then established by house and by district. Local teams were recruited to implement an action plan with the Blacksmith Institute working in a supervisory and coordination capacity. Houses in each village are first emptied and cleaned, and the floors loosened. A clearing team then comes in to take out the polluted earth. Clean soil is then brought in to replace the polluted earth before the families move back into their homes. Children falling sick are treated by Médecins sans frontières (MSF) [Doctors without Borders] and a cement floor is laid down in their houses to prevent them having further contact with the earth.
This is an important point: how do you guarantee that the houses have been properly decontaminated?
Samples are taken and analyses performed regularly during the entire decontamination operation. In the longer term, we would like to provide waste disposal sites as near as possible to the gold extraction sites, in case their uncontrolled exploitation continues despite prohibition by the Nigerian authorities.
How were you received by your partners during the trip?
My contacts were very keen to have some external support to optimize their operating processes, just as I was happy to be able to be in regular contact with the Foundation's team in Nanterre during my trip. Everybody is focused on the essential objective: to provide sustainable support to a population in danger.
LEARN MORE ABOUT THE SUPPORTED PROJECT
> Nigeria, November 2010
The mission of the Veolia Foundation in Nigeria to fight against lead poisoning.
Jean-Marc Loubet : "Pour les populations aidées, nous sommes le visage de la coopération décentralisée."
« Quand vous savez qu'un élu fait quelques milliers de kilomètres pour voir où en est le projet que sa collectivité soutient, vous faites en sorte que ça avance ! »
Jean-Marc Loubet, technicien à Veolia Toulouse, est parti sur plusieurs projets de coopération décentralisée : le Paddy au Mali et Bangangté au Cameroun.
Quand avez-vous entendu parler de coopération décentralisée pour la première fois ?
Dès mes premiers contacts avec la fondation Veolia. En 2005, je suis parti en Indonésie dans le cadre d'une mission d'urgence donc sans rapport a priori avec ce mécanisme d'aide. C'est au gré de discussions avec les permanents de la Fondation que j'ai eu vent de ce dispositif particulier. Or il se trouve qu'à côté de mon activité professionnelle, je suis élu dans la commune d'Aucamville, en Haute-Garonne, et c'est donc à un double titre que le sujet m'intéressait : en tant que volontaire Veoliaforce et en tant que conseiller municipal. J'ai fait des recherches pour me familiariser avec le mécanisme et puis au Cameroun, où je suis parti en 2007, j'ai compris le rôle du Syndicat des eaux d'Ile-de-France (Sedif) qui soutenait déjà le programme de rénovation du réseau d'adduction et qui a été précurseur sur le sujet. Bref, tout me conduisait à la coopération décentralisée !
Après avoir suivi la formation des volontaires Veoliaforce en 2006, vous êtes parti régulièrement pour le compte de la fondation Veolia dans le cadre de coopérations décentralisées. Ce mode particulier d'aide est-il ressenti différemment sur le terrain ?
Au Mali où j'ai passé quelques semaines en 2009 sur le Programme d'appui au développement durable de Yélimané (Paddy), j'ai bien ressenti la différence. L'implication de collectivités locales françaises entraîne la visite régulière de leurs représentants sur le terrain et leurs homologues maliens sont d'autant plus mobilisés. Quand vous savez qu'un élu fait quelques milliers de kilomètres pour voir où en est le projet que sa collectivité soutient, vous faites en sorte que ça avance !
Qu'apporte la présence d'une Fondation d'entreprise au coeur d'une coopération décentralisée ?
De ce que j'en ai vécu sur place, la fondation Veolia apporte une vraie expertise du terrain. Et c'est important. Qu'il s'agisse des permanents de la Fondation ou des volontaires comme moi, l'expérience sur ce type de projet est essentielle. Elle permet de s'inscrire sur le long terme, de traiter la partie technique sans oublier la transmission des savoir-faire.
C'est tout le sens du mécénat de compétences apporté par la Fondation et cela n'est possible que grâce à nos collègues qui, en France, suppléent notre absence pendant nos missions. Et puis entre deux visites d'élus, pour les populations aidées, nous sommes le visage de la coopération décentralisée.
EN SAVOIR PLUS SUR LE PROJET SOUTENU
> Paddy (Programme d'appui au développement de Yélimané)
Programme d'alimentation en eau dans le cercle de Yélimané.
Paul Hoeferlin: "It was the first time I'd worked with the Red Cross."
"It's so satisfying to know that you are helping others, to know that training local technicians means that people in Kadoma will be supplied with good quality water."
Paul Hoeferlin, an engineer at Veolia Water Solutions & Technologies, was in Zimbabwe from July 9 to 26 to provide support for the French Red Cross, one of the Foundation's partners. He was stationed in Kadoma, a city with a population of 100,000 in the center of the country, where he took over from Patrice Darré, who went out in September 2009 to identify and prioritize the work to be done at the water treatment plants.
Between 2008 and 2009, a number of volunteers took turns working on the ground to halt the cholera epidemic that had been ravaging Zimbabwe. Now that the epidemic is under control, what were your objectives when you got there in the summer?
My job was to evaluate the performance of the two water treatment plants supplying the city of Kadoma: the quality of the water entering and leaving the plant and the operation of the control and treatment equipment. After the epidemic, the Red Cross had done some work on rehabilitating the plants and wanted an expert to check it. The idea was to also come up with recommendations for preventing future cholera outbreaks in the country.
And it was in connection with this preventive work that you trained local technicians ?
Yes. At the request of the Red Cross, we trained the teams at the Kadoma plants. When everything is running smoothly, the technicians know how to run the water plant. But things get tricky when the water quality changes, seasonally or after a big storm, for example... Therefore, we explained to them in detail about how the filters and everything else worked so that the water supply would not be interrupted because of a slight technical problem.
What was your relationship with the Red Cross and local teams like?
It was the first time I'd worked with the Red Cross, and it was a fantastic experience, and the Zimbabweans I met were very welcoming.
This was your first assignment as a Veoliaforce volunteer. What were you expecting?
I had no idea what to expect, particularly since it was the first time I had ever been to Africa. As it turned out, I discovered a magnificent country! And it's so satisfying to know that you are helping others, to know that training local technicians means that people in Kadoma will be supplied with good quality water.
So, would you be prepared to go off on another assignment?
Yes, definitely! It's not up to me, but Veoliaforce just has to ask and I would be delighted to help!
LEARN MORE ON THE PROJECT SUPPORTED
> Zimbabwe, 2009
In late 2008, the terrible cholera epidemic which ravaged Zimbabwe for several months affected 85,000 people, with 4,000 deaths and, in some places, a mortality rate of over 25%.
Laurence Miller, sponsor and volunteer at the Fondation
« Professionally, this kind of work is very rewarding and enriching. »
Laurence Miller legal advisor on environmental law at the head office of Veolia, is a Foundation sponsor and volunteer. It is in the second capacity that she has been providing legal assistance over the past few weeks for the Ares organization with help from the legal and tax departments of Veolia.
You have been working for Veolia for 11 years, and after sponsoring a project, you're now a Veoliaforce volunteer. How did you learn about the Veolia Foundation's work?
In 1999, when I started working at Sarp Industries, the company's hazardous waste treatment subsidiary, I found out about the Foundation's program and applied to be a sponsor. Less than two years later, I was asked to sponsor a project in workforce integration through street theater (in the 18th arrondissement of Paris). The experience lasted a year, from preparing the project study to monitoring it.
Now you've gone further with another type of aid because, since the fall, you have been providing legal assistance for the Ares organization. What led up to this partnership?
I had done an internship at Ares when I was at law school. The organization, which has been in existence for 20 years, takes on 350 people a year in its workforce integration program, with 90 permanent employees providing support. Ares was created to help people with serious social problems, mainly the homeless, enter the workforce by offering them an 18-month contract leading to a permanent job in a network of partner companies, of which Veolia is one.
A few months ago, the organization contacted me for a legal audit of its activities. I was, of course, very happy to be able to help them as much as I could. But besides my personal commitment, I had to find the time and technical resources to give them the best help possible. So I contacted the Veolia Environnement Foundation, which encouraged me to speak to my superior about offering this new type of assistance. The project was favorably, even enthusiastically, received by the head of the Legal Department, Eric Haza, as well as by the VE SA Director of Human Resources, Sylvie Bailly, and the Tax Director, Béatrice Deshayes. So we all got involved together!
This transfer of legal skills is a first for the Veolia Foundation. Can you explain in concrete terms how legal assistance is provided to an organization like Ares?
Following four years of strong growth in its activities, Ares feels the need to improve its organization, especially when it comes to legal matters. The help they need involves all sorts of questions that are beyond my expertise. The idea is to be able to call in the right person to deal with the question, whether it be about commercial contracts, company law, labor law or tax law. By being the contact person for Ares at Veolia, I take all questions and speak to the most qualified people in order to come up with the answers. By the same token, I deal with just one person at Ares, and that is its administrative and financial director, Audrey Mougenot.
How much time does this assistance take?
According to the timetable we have set up for the rest of the year, it will probably take one day a month. But we don't have very much experience with this type of philanthropy and it could end up being very time- consuming. We'll learn as we go. But, professionally, this kind of work is very rewarding and enriching. Ares dels closely with public authorities and its concerns are not that different from those of a public services provider like Veolia.
LEARN MORE ABOUT THE PROJECT SUPPORTED
> Ares - Services Paris
Assistance for development of the Paris structure for economic integration of homeless people.